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体験型専門店館
ONLINE STORE

西武渋谷店

03-3462-0111(代表)

〒150-8330 東京都渋谷区宇田川町21-1

地図・駐車場

西武渋谷店トップ>お知らせ >Foreign Customer Service

お知らせ

Foreign Customer Service

  

■B Bld. 1F
We have a person to interpret Chinese and English. We will support your shopping.

【Mon-Sat】10AM-9PM
【Sun.and public holidays】10AM-8PM
A Bld,8F Restaurant mall
【Dining Plaza】11AM-11PM

※The time for the last order varies in each restaurant

<STORE INFORMATION>Click here.

Welcome to SEIBU SHIBUYA

■All floors=Participating selling spaces

We look forward to your visit with a good selection of famous cosmetics, fashion, accessories, gourmet foods, and famous confection gifts at Building A, and luxury brands, watch/jewelry, Japanese goods which are fun as gifts at Building B.

Welcome to SEIBU SHIBUYA (HP) Click here.

Welcome to SEIBU SHIBUYA (e-books) Click here.

COMPOLUX

■B Bld.3F=Women's & Men's Wear


This is the section where new imports are uniquely edited, suggesting realistic everyday wears responding to women’s brand-new sense of value.It is the design office “nendo” led by Ooki Satou that served as the designer of the selling space. You will enjoy shopping in the store where a garden is imaged.
*The picture is just sample image.

Men's creator   

■B Bld.4F= Men's wear


The shop selects Japanese creators brand which was mainly popular at Tokyo collection.
Enjoy the various fashion from street fashion to mode.
It features young students involve service and making the floor as sales staffs.
*The picture is just sample image.

Living Edition

■B Bld.B1F=Living Edition


In one place we have gathered individually unique and top-notch Interior design shops that are in the spotlight, such as the German brand KARE or custom made furniture shop AREA. We also endeavor to match customer's lifestyle by proposing space coordinated through the vision of Japan Creative introducing Japanese traditional arts & craft, among many others. 

A GUIDE TO TAX REFUNDS

■Tax Refund counters:A Bld.7F

The consumption tax refund system for travelers from overseas has been revised on May 1 (Sun.), 2016, with the minimum purchase amount required for a tax refund dropping to 5,000 Yen (before tax) for items defined as “general goods”, and for items defined as “consumables”, such as good products / cosmetics, is between 5,000 Yen – 500,000 Yen (before tax).

■ Applicable Goods
“General Goods”
: Shoes, bags, clothing, watches, jewelries, etc.
: 5,000 Yen or more (before tax)
: Must be taken out of Japan within 6 months since the date of entry “Consumable Goods”
: Foods, beverages, cosmetics, medicine, etc. (Excludes repair costs, processing costs.)
: Within the range of 5,000Yen to 500,000Yen (excluding tax)
: Goods will be packed according to the method specified by the country. Please do not open until leaving Japan. Tax will be charged if consumed in Japan.
: Must be taken out of Japan within 30 days since the date of purchase.
・The purchased amount of general goods and consumable goods can not be added.
・Goods purchased for the purpose of personal use (does not apply for commercial purposes)
Goods that will be taken out when leaving Japan

■ Target Applicants: Those who have made purchase at this store and do not reside in Japan
(representatives may not apply)
・Customers with foreign nationality who do not have residential qualification in Japan and have been staying for a period of less than 6 months
* Date of re-entry to Japan does not apply
・Persons with Japanese citizenship who have left the country to live overseas for two years or more and are now temporarily staying for a period of less than 6 months
■ Application Period: Only on the day of purchase (within business hours)
■ Refund Method: Cash (Japanese Yen)

* For further details, please personally consult a staff.

Information about Tax Free shopping

 

With the introduction of a tax exemption scheme, we will charge 1.1% of the price of each tax exempt article as commission, meaning the percentage you receive as a tax refund will be 6.9%.
Thank you for your understanding in advance.

Please take your purchase, receipt and your passport to the Tax Refund Counter on the 7th floor (A Bldg) and 1st floor(B Bldg).

For more information, please contact the Tax Refund Counter
 ■A Bld.7F: 03(3462)3903
Business hours: 10:00AM-9:00PM(Mon-Sat) 10:00-8:00PM(Sun/Holidays)

‐‐‐‐‐‐‐
Items excluded and Unassociated stores:gift certificate,daily use,(including food,beverages,quasi drugs and cosmetics).and specialy shops(including LOFT,MUJIRUSHI RYOUHIN.

FREE Wi-Fi

   

SSID:SEIBU-FREE-WIFI
PASS WORD:seibu123

>>click here

Foreign Currency Exchange

■A Bld.7F

US Dollar/Great Britain Pound/Schweizer Franken/Hong Kong Dollar/Chinese Yuan/Korean Won/Euro/Australian Dollar/Canadian Dollar/Singapore Dollar/Taiwan Dollar/Thai Baht

Shibuya Tobu Hotel      

Hotel Information

The Hotel is 8 minute walk from Shibuya station , 5 minute from Yoyogi Park.
Chinese dishes are available at Chikuen Restaurant.

Celestine Hotel

Hotel Information

Featuring a rooftop garden and lounge, Celestine Hotel is located 15min by JR yamanote-line from Shibuya station. There are Tokyo Tower, Zojoji and many spots to visit around the Hotel.
Our concierge in the first lobby is ready to address the information.

【Special Service】
Stay a night or more, we will offer the admission tickets of World Trade Center Building Observatory. You can enjoy the view of Tokyo Tower and Tokyo SkyTree at a time.

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